FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: Which city are you in? How can I get to your factory? Are you a trading company or factory?

A1: We are in Zhangjiagang city, two hours driving from Shanghai. We are factory. Manufacturing mainly beverage filling and packaging machines. We offer turnkey solutions with more than 10 years experience.

Q2: Why is your prices higher than others?

A2: We offer high-end machines in our business. Welcome to our factory to have a visit. And you will see the difference.

Q3: What is your delivery time?

A3: Normally 30-60 working days depends one machines, water machines are faster, carbonated drink machines are slower.

Q4: How to install my machines when it arrives? How much the cost?

A4: We will send our engineers to your factory to install the machines and train your staff how to operate the machines If needed. Or you can arrange engineers to study in our factory. You are responsible for air tickets, accommodation and our engineer wage USD100/day/person.

Q5: How long time for installation?

A5: Subject to machines and the situation in your factory. If everything is ready, it will take about 10 days to 25 days.

Q6: How about the spare parts?

A6: We will send one year enough easy broken spare parts together with the machines for free, we suggest you buy more units to save international courier such as DHL, it is really costly.

Q7: What is your guarantee?

A7: We have one year guarantee and life-long technical support. Our service also including machine maintenance.

Q8: What is your payment term?

A8: 30%T/T in advance as down payment, rest should be paid before shipping. L/C is supported also.

Q9: Do you have reference project?

A9: We have reference project in most countries, If we get the permission of the customer who has brought the machines from us, you can go to visit their factory.

And you are always welcome to come to visit our company, and see the machine running in our factory, we can pick you up from the station near our city. Our sales people you can get video of our reference running machine.

Q10: Do you have agent and after-service stations?

A10: So far we have agent in Indonesia, Malaysia, Vietnam, Panama, Yemen, etc. welcome to join us!

Q11: Do you provide customized service?

A11: We can design the machines according your requirements(materia, power, filling type, the kinds of the bottles, and so on), at the same time we will give you our professional suggestion, as you know, we have been in this industry for many years.

WANT TO WORK WITH US?